Note:

My Loving Hands NEMT provides non-emergency medical transportation (NEMT) services for individuals with special transportation needs. We strive to provide safe, reliable, and comfortable transportation to our clients, and we make every effort to accommodate their unique needs and preferences. However, please note that our services are not a substitute for medical advice, diagnosis, or treatment. We are not a healthcare provider, and we do not provide medical services or treatment during transportation.

• It is the responsibility of the client to ensure that they are medically stable and fit to travel. We recommend that clients consult with their healthcare provider to determine their medical needs and to obtain any necessary medical clearance prior to using our services.

• It is the responsibility of the client to schedule their appointments with sufficient notice to allow for transportation arrangements to be made. We recommend that clients book their transportation appointments as far in advance as possible, in order to ensure availability and to allow for any necessary modifications or accommodations.

• My Loving Hands NEMT requires a non-refundable deposit of $50.00 to be paid at the time of booking. In the event of cancelling the ride, the $50.00 deposit will be applied as a cancellation charge.​​

• We require full payment for our services by the time of pick up.

• My Loving Hands NEMT reserves the right to refuse service to any individual who poses a risk to themselves, other clients, or our staff, or who violates our policies or procedures.

• Our services are subject to availability, and we cannot guarantee availability or specific arrival times.

• My Loving Hands NEMT is not responsible for any missed appointments or delays resulting from insufficient notice, scheduling conflicts, or factors beyond our control, such as traffic or weather conditions.

• My Loving Hands NEMT is not liable for any injuries, losses, or damages that may occur during transportation, except as may be required by law.

• By using our services, clients acknowledge and accept these terms and conditions.

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***Please be aware that any cancellations made within 24 hours of the scheduled service time will not be eligible for a refund. Instead, any payments received for the cancelled service will be applied as a credit towards future bookings with our company.***